Your Privacy Matters

  • PRIVACY POLICY

    Effective Date: July 10, 2025

    Love, A Stranger respects your privacy and is committed to protecting your personal information. This policy explains what data we collect, how we use it, and your rights regarding your information.

    1. Data Collection: We collect only the information necessary to provide and improve our services. This may include:

    • Non-identifying demographic information such as age range, general geographic region (e.g., state or country), and conversation themes for training, reporting, and quality assurance purposes.

    • Identifying information (such as name, contact details) only if voluntarily provided by you with explicit consent, for example, if you opt-in to receive resource referrals or pen-pal support.

    1. Use of Data:The data we collect is used solely to:

    • Enhance the quality and effectiveness of our helpline and support services.

    • Provide referrals to appropriate treatment and recovery resources when requested

    • Train and supervise volunteers to ensure safe, effective, and compassionate service.

    • We do not sell, rent, or share your personal data with third parties for marketing  or commercial purposes.

    • Sar Calla dba Love, A Stranger: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the stated categories in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties or affiliates.

    1. Data Storage and Security: All data, including call notes or message logs, are stored securely using industry-standard encryption methods. Access is restricted to authorized staff and volunteers who require it for safety and quality oversight. We maintain safeguards to protect against unauthorized access, disclosure, alteration, or destruction of data. However, no system is completely secure, and we cannot guarantee absolute protection. We may use secure third-party service providers (e.g., communication or data management systems) to support our operations. These providers are contractually required to protect your information and use it solely for the purposes of providing services on our behalf.

    2. Anonymity and Confidentiality: You may contact us anonymously via call or text. We do not require you to provide your real name, phone number, or any identifying information to receive support. Your confidentiality will be maintained to the greatest extent possible, except in the circumstances outlined below.

    3. Exceptions to Confidentiality: Although we strive to keep your information private, confidentiality may be breached if:

    • You disclose imminent intent to harm yourself or others

    • You reveal abuse or neglect of a minor, elderly person, or vulnerable adult

    • We are compelled by law, court order, or legal process to disclose information

    • In such cases, we will only share the minimum necessary information with appropriate authorities to ensure safety.

    1. Data Retention: Love, A Stranger retains data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and maintain service quality. When data is no longer needed, it may be securely deleted or anonymized. All data is stored securely and protected by industry-standard safeguards. Although data is not routinely deleted, any personal information you provide is protected and handled in accordance with this Privacy Policy. If you wish to request that your personal data be corrected, updated, or removed from active use, you may contact us at info@loveastranger.org

    2. Your Rights: You have the right to:

    • Access any personal data we hold about you

    • Request corrections or, where legally permitted, deletions of your personal data

    • Opt out of optional data collection or communications

    • To exercise these rights, please contact us at info@loveastranger.org.

    Changes to This Policy: We may update this Privacy Policy from time to time. Any updates will be posted with a revised “Effective Date.” Continued use of our services after changes indicates your acceptance of the updated policy.

  • TERMS & CONDITIONS

    Effective Date: July 10, 2025

    Welcome to Love, A Stranger. By accessing or using our helpline or any related services, you agree to the following terms and conditions:

    1. Not a Crisis Service: Love, A Stranger is a peer-led support helpline staffed by volunteers who are not licensed medical, mental health, or legal professionals. This service is not a crisis line, emergency service, or clinical treatment resource. If you are in crisis, experiencing suicidal thoughts, or have a medical emergency, please call 911 or the Suicide & Crisis Lifeline at 988 immediately.

    2. No Medical, Legal, or Clinical Advice: All support provided is based on peer experience and is intended for emotional support only. We do not offer medical, therapeutic, clinical, or legal advice. You should consult licensed professionals for diagnosis, treatment, or legal concerns.

    3. Limitation of Liability: To the fullest extent permitted by law, Love, A Stranger, its volunteers, staff, board members, and affiliates disclaim liability for direct, indirect, incidental, consequential, special, or punitive damages resulting from your use of this service or reliance on information provided. Use of this service is at your own risk.

    4. Privacy and Confidentiality: We are committed to protecting your privacy and handle information in accordance with our Privacy Policy. Calls and texts are anonymous unless you voluntarily disclose personal information. We may collect minimal non-identifying data to improve services. Confidentiality will be maintained except as required by law or when there is a concern for safety (see below).

    5. Duty to Report and Exceptions to Confidentiality: While we strive to protect your privacy, confidentiality may be broken if:  - There is an imminent risk of harm to yourself or others  - You disclose abuse or neglect of a minor, elderly, or vulnerable person  - We are otherwise legally required to report certain information

    6. Age Restrictions: Users must be at least 13 years old to access this service. For minors under 18, we strongly encourage involving a parent or guardian where possible for additional support.

    7. User Conduct: Users agree to communicate respectfully. Hate speech, threats, harassment, or inappropriate content may result in termination of access.

    8. Service Availability: While we aim to provide 24/7 support, Love, A Stranger cannot guarantee uninterrupted availability due to technical issues, volunteer capacity, or other circumstances beyond our control. 

    Modifications: We reserve the right to update or amend these terms and conditions at any time without prior notice. Your continued use of the service constitutes acceptance of any updated terms. These Terms and Conditions are governed by the laws of the State of New Jersey, without regard to its conflict of law principles. If you have questions about these Terms and Conditions, please contact us at info@loveastranger.org

  • Love, A Stranger, Inc. was incorporated on June 12, 2025, as a nonprofit organization under Section 501(c)(3) of the Internal Revenue Code. The organization operates exclusively for charitable and educational purposes, providing peer-led support and resources for individuals affected by eating disorders and body image challenges.

    Copies of our official Articles of Incorporation are available upon request at info@loveastranger.org

  • Article I – Offices
     The principal office of the corporation shall be located in New Jersey. The Board may designate other offices.

    Article II – Board of Directors

    • The affairs of the corporation shall be managed by its Board.

    • The Board shall consist of at least 3 and no more than 15 directors.

    • Directors serve two-year terms and may be re-elected.

    • The Board shall meet at least quarterly.

    • A majority constitutes a quorum; decisions are by majority vote.

    Article III – Officers

    • Officers: CEO, Vice President, CFO, COO

    • Officers are elected by the Board for two-year terms.

    Article IV – Committees
     The Board may establish committees (e.g., Finance, Programming, Volunteer Coordination).

    Article V – Conflict of Interest
     Any director with a conflict must disclose it and abstain from voting on that matter.

    Article VI – Volunteers & Staffing
     The organization operates primarily through volunteers. Reasonable compensation may be paid for services if approved by the Board.

    Article VII – Fiscal Year
     The fiscal year is January 1 – December 31.

    Article VIII – Amendments
     These bylaws may be amended by a two-thirds vote of the Board, with 10 days’ advance notice.